Cancellation Rights

Order Cancellation Requests

Contact Client Care as soon as possible if you need to cancel or change an order. Include the order number, checkout email and the exact request.

Before Preparation Starts

Where the order has not yet entered preparation, production, packing or dispatch, Client Care can review whether the requested change is still possible.

After Preparation Starts

Once preparation, production, packing, label creation or dispatch has started, a cancellation or change may no longer be possible.

Custom and Personalised Items

Made-to-measure, personalised or specially adjusted items are reviewed against the agreed specification and current order stage before any decision is made.

Dispatched Orders

If the order has already been dispatched, follow the correct support or returns process after delivery, subject to written instructions from Client Care.

What to Send

Send your order number, checkout email, full name on the order and a clear explanation of the requested change. One clear message with complete information is better than several incomplete messages.