Refund policy
Amsel Leathers wants every purchase to be considered with confidence. This policy explains our voluntary returns service, statutory cancellation rights, and the way returns, refunds and exchanges are reviewed.
Effective date: 15 June 2026
Last updated: 15 June 2026
1. Overview
This policy applies to products purchased directly from Amsel Leathers through amselleathers.com.
Our voluntary return arrangements operate alongside your applicable consumer rights. They do not replace, restrict or remove those rights.
2. Our Voluntary 30-Day Returns Period
You may request a return within 30 days beginning on the date your order is delivered.
To start a request, email info@amselleathers.com before sending anything. Include:
- your order number;
- the product you wish to return;
- the reason for the request; and
- photographs where the product is damaged, faulty, misdescribed or incorrectly supplied.
After authorised return instructions have been supplied, the product should normally be dispatched within 14 days, unless a different period is agreed in writing.
The 30-day period is a voluntary service offered by Amsel Leathers. Separate statutory rights may apply.
3. UK Statutory Cancellation Rights
UK consumers buying eligible standard goods online will normally have a legal right to cancel without giving a reason.
For most eligible goods, the statutory cancellation period ends 14 days after the day on which the customer, or a person nominated by the customer, receives the goods. Different rules may apply to split deliveries.
After communicating a valid statutory cancellation, the customer normally has a further 14 days to return the goods.
These statutory periods are separate from our voluntary 30-day return-request period.
4. How to Request a Return
Email info@amselleathers.com with your order number and return request.
Our Client Care team will review the request and provide the correct return address and handling instructions. The registered office shown in our company information is not a public returns address.
5. Return Authorisation
Return authorisation and written instructions are required for efficient handling. Customers should wait for the correct return address wherever reasonably possible.
An internal authorisation number is not a condition that removes a statutory cancellation right validly exercised within the applicable period. A valid statutory return will not be rejected solely because an internal authorisation number was not issued.
Parcels sent without the correct instructions may experience processing delays. An initial acknowledgement or authorisation does not confirm that a refund or exchange has been approved; eligibility is assessed after the returned product has been received and inspected.
6. Condition of Returned Products
For an ordinary change-of-mind return, the product should be:
- unused other than for reasonable inspection;
- unworn beyond trying it on;
- unwashed;
- unaltered;
- free from avoidable marks, odours or damage;
- returned with original tags where reasonably applicable; and
- returned with packaging and accessories supplied with it where reasonably applicable.
Opening packaging does not, by itself, make a product ineligible for return.
7. Trying On and Reasonable Inspection
You may inspect and try on a product in a way broadly comparable to what would reasonably be permitted in a retail shop.
Leather garments should be tried on carefully, over clean clothing, and without removing attached tags unless removal is reasonably necessary to inspect the product.
8. Signs of Wear and Diminished Value
Where statutory cancellation rights apply, Amsel Leathers may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning.
Examples may include wear, washing, alteration, staining, strong odours, avoidable creasing, damaged finishes or missing components.
No restocking fee is charged.
9. Tags, Packaging and Accessories
Original tags, branded packaging, protective covers, belts, detachable parts and accessories should be included where they remain available.
Missing or damaged packaging will not automatically defeat a statutory right, but a deduction may be considered where the product’s value has been reduced through handling beyond reasonable inspection.
10. Products Not Eligible for Ordinary Change-of-Mind Returns
Subject to applicable law, ordinary change-of-mind returns may not be available for:
- goods made to the customer’s specifications;
- clearly personalised products;
- made-to-measure products;
- products altered specifically for the customer;
- products damaged through misuse, neglect or unauthorised alteration; or
- any other category lawfully excluded from cancellation rights.
A standard product purchased in an ordinary listed size is not automatically treated as personalised.
11. Custom, Personalised and Made-to-Measure Products
Products genuinely made to individual measurements, personalised with names or text, altered specifically for the customer, or specially produced to the customer’s confirmed specifications are generally excluded from ordinary change-of-mind returns where legally permitted.
They remain covered by applicable rights where faulty, damaged, materially different from the confirmed specification or incorrectly supplied.
12. Faulty, Damaged, Misdescribed or Incorrect Products
If a product is faulty, damaged on arrival, materially misdescribed or incorrectly supplied, contact us promptly.
Include the order number, a clear description and photographs where practical. We will review the matter with care and provide appropriate instructions.
Nothing in this policy limits rights or remedies relating to goods that do not meet applicable legal standards.
13. Evidence and Photographs
Photographs can help us understand:
- visible faults or damage;
- packaging condition;
- delivery damage;
- incorrect products; or
- differences from the confirmed specification.
Photographs support the assessment but do not automatically determine the outcome.
14. Return Shipping Responsibility
For an ordinary change-of-mind return, the customer normally arranges and pays the direct cost of returning the product.
Where goods are confirmed as faulty, damaged, misdescribed or incorrectly supplied, Amsel Leathers will provide suitable return instructions in accordance with applicable consumer rights.
15. Proof of Postage and Suitable Packaging
Use secure packaging appropriate for leather apparel and the value of the product.
A tracked or otherwise appropriately insured service is recommended. Retain proof of postage until the return is completed.
Responsibility for the goods remains subject to applicable law. Amsel Leathers cannot assess a return it has not received.
16. Exchanges
Exchanges may be requested for another size, colour or eligible product, subject to:
- approval;
- product availability;
- compliance with the return conditions; and
- inspection of the returned product.
For an ordinary preference or size exchange, the customer normally arranges and pays return shipping.
Any replacement-delivery charge will be disclosed before dispatch.
17. Exchange Availability
An exchange is not guaranteed until the returned product has been inspected and replacement availability has been confirmed.
Limited-stock products may become unavailable while a return is in transit. If an exchange cannot be completed, an eligible refund or suitable alternative may be offered.
18. Refund Assessment
Returned products are inspected before a refund is finalised.
We assess:
- return eligibility;
- product condition;
- included components;
- whether the product matches the order; and
- any issue reported by the customer.
19. Refund Method
Refunds are normally returned to the original payment method.
Where the original method is unavailable, expired or technically incapable of receiving the refund, we will discuss an appropriate lawful alternative.
Store credit will not replace a monetary refund where the customer is legally entitled to money back.
20. Refund Timing
Where UK statutory cancellation rights apply, refunds will be handled within the period required by law. We may be entitled to wait until the goods are returned or evidence of return is supplied.
For other approved returns, the refund is normally initiated promptly after inspection.
Banks and payment providers may require additional time to display the funds after Amsel Leathers issues the refund.
21. Original Delivery Charges
Where a UK statutory cancellation right applies to the complete order, the least expensive standard outbound delivery charge offered for that order will be refunded as required by law.
Outside that statutory position, outbound delivery charges are refundable only where required by applicable law or expressly confirmed by Amsel Leathers.
22. Premium or Expedited Delivery Charges
Where a customer selected a delivery service costing more than the least expensive standard option, the additional premium or expedited amount may not be refundable beyond the standard-delivery equivalent, where permitted by law.
23. Unauthorised Returns
Customers should obtain authorised return instructions and use the confirmed return address wherever reasonably possible.
A valid statutory return will not be rejected solely because an internal authorisation number was not issued. Parcels sent without authorisation or to an unconfirmed address may experience processing delays and may need to be redirected where lawful and practical.
Sending a parcel does not create automatic entitlement to a refund.
24. Refused or Uncollected Deliveries
Refusing or failing to collect a parcel does not necessarily constitute valid cancellation.
Contact us directly if you wish to cancel. Additional carrier or return costs arising from an incorrect address, refusal or non-collection may be taken into account where lawful.
25. Gifts
Refunds are normally issued to the original purchaser and original payment method.
A gift recipient may contact us about an exchange, but proof of purchase and purchaser confirmation may be required.
26. Promotions, Bundles and Discounted Orders
Sale-priced products retain the same statutory rights as full-price products.
Where a promotion or bundle depends on multiple products being purchased together, returning part of the order may affect the promotional calculation. Any adjustment will be made fairly and explained before the refund is completed.
27. Chargebacks and Unresolved Requests
Contact our Client Care team before starting a payment dispute so that we have an opportunity to investigate and resolve the matter.
This does not restrict any lawful right to contact your bank, card issuer, PayPal or another payment provider.
28. Statutory Rights
Nothing in this policy excludes, restricts or replaces rights that cannot lawfully be excluded.
Customers outside the United Kingdom may have additional mandatory rights under the law of their place of residence.
29. Contact Details
AMSEL LEATHERS LIMITED
Company Number 16254404
69 Martin Way
Morden
England
SM4 4AR
United Kingdom
Email: info@amselleathers.com
Telephone: +44 7848 162447
The registered office is not a public returns address. Authorised parcel-return instructions are supplied after review.
Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible contract. You may instead communicate cancellation through any other clear written statement.
To:
AMSEL LEATHERS LIMITED
69 Martin Way
Morden
England
SM4 4AR
United Kingdom
Email: info@amselleathers.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
[Insert product details]
Ordered on:
[Insert date]
Received on:
[Insert date]
Customer name:
[Insert name]
Customer address:
[Insert address]
Order number:
[Insert order number]
Signature:
[Required only when submitted on paper]
Date:
[Insert date]
This form communicates cancellation. It does not identify an automatic parcel-return address. Wait for the correct return instructions wherever reasonably possible.
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