This policy explains how Amsel Leathers reviews repair, fault and aftercare enquiries on an individual basis.
Effective date: 15 June 2026
Last updated: 15 June 2026
1. Scope
This policy covers requests concerning product faults, wear and tear, accidental damage, aftercare and possible repairs.
It is not a commercial lifetime warranty.
2. Initial Contact
Email info@amselleathers.com before sending anything.
3. Proof of Purchase
Provide the order number or other reasonable evidence that the product was purchased from Amsel Leathers.
4. Photographs
Supply clear photographs showing:
- the complete product;
- the affected area;
- the surrounding material;
- labels where relevant; and
- any packaging damage.
5. Assessment
The request may be assessed using:
- order records;
- photographs;
- the nature of the issue;
- product condition and age;
- previous wear, cleaning or alteration;
- available materials or components; and
- technical feasibility.
6. Fault-Related Requests
Where a product may be faulty, unsuitable, misdescribed or incorrectly supplied, it will be reviewed in accordance with applicable consumer rights.
This policy does not reduce those rights.
7. Wear and Tear
Natural creasing, finish development and gradual wear can occur with leather apparel.
Whether an issue is ordinary wear depends on the product, use, care, age and circumstances.
8. Accidental Damage
Cuts, tears, staining, heat damage, chemical exposure and damage caused by misuse may not be product faults.
A paid repair may still be considered where technically possible.
9. Third-Party Alterations
Unauthorised repair or alteration can affect what work remains technically possible.
It does not automatically remove statutory rights unrelated to that intervention.
10. Repair Availability
Repair services are subject to assessment and availability. No repair is guaranteed before physical inspection where inspection is required.
11. Matching Materials and Components
An exact match of leather, lining, colour, finish, stitching or hardware may be unavailable.
Any material difference will be explained before paid work is approved.
12. Quotation
Where charges apply, a quotation or cost estimate will be supplied before work begins.
13. Approval
Paid repair work begins only after the customer approves the proposed work and charges.
14. Shipping Instructions
Do not send a product until written instructions and the correct address have been provided.
15. Unauthorised Parcels
Unauthorised parcels may experience processing delays and may be refused or returned where lawful and practical.
The registered office is not a public repair or parcel-return address.
16. Shipping Charges
The customer may be responsible for shipping the product to and from the repair location unless:
- mandatory consumer rights apply;
- the issue is accepted as Amsel Leathers’ responsibility; or
- we confirm another arrangement in writing.
17. Repair Estimates
Repair and transit times are estimates. Complexity, assessment and component availability may affect timing.
18. Repair Appearance
A repair may remain visible. A completely invisible or factory-identical result is not guaranteed.
19. Unrepairable Products
If repair is not technically or commercially reasonable, we will explain the available options.
Where statutory fault rights apply, the appropriate legal remedy will not be replaced by this discretionary repair process.
20. Return of Assessed Products
If a paid repair is declined after assessment, reasonable return-shipping or assessment costs may apply only where disclosed and lawful.
21. Uncollected Items
If repeated attempts to arrange return or collection are unsuccessful, we will contact the customer before considering further lawful steps.
No ownership is treated as abandoned merely because communication is delayed.
22. Statutory Rights
Nothing in this policy excludes rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.
23. Contact Details
Email: info@amselleathers.com
Telephone: +44 7848 162447