Stitching & seams
Loose or broken stitching can be assessed by location, access and surrounding material condition.
Aftercare
Repairs & Product Support
Assessment comes first. Share the product history and clear evidence before sending a garment anywhere.
Amsel guidance
The Right Outcome Starts With a Clear Review
Leather, construction, wear and previous treatment all influence what can be repaired or improved.
Essential guidance
Product Support Areas
Zips & fastenings
Replacement depends on component availability, construction and the possibility of opening the garment safely.
Linings & pockets
Wear may be repairable, partially replaceable or limited by access and matching materials.
Tears & surface damage
Some damage can be stabilised while other repairs remain visible or may not be advisable.
Alterations
Length and fit changes depend on seams, panels, hardware, pocket placement and material allowance.
Personalised pieces
Original specifications and available materials influence every repair or alteration route.
Step by step
How Assessment Works
Send order details
Include the order number, product and customer information.
Describe the issue
Explain when it appeared, what happened and any cleaning or previous repair.
Share photographs
Provide full front, full back, surrounding area and close-up views.
Wait for instructions
Do not send the garment until the destination and next step are confirmed.
Common questions
Repairs and Support Questions
Is every repair possible?
No. Material condition, construction, access and component availability set practical limits.
Will a repair be invisible?
Not always. Leather repairs may remain visible and replacement material may not match exactly.
Who pays for a repair?
The outcome depends on assessment, applicable rights, product history and the nature of the issue.
Client care
Let Us Review the Issue First
Send the order reference, explanation and photographs before dispatching the item.
- Choosing a selection results in a full page refresh.