Terms of service
These Terms of Service govern use of the Amsel Leathers website and purchases made through our online store.
Effective date: 15 June 2026
Last updated: 15 June 2026
1. Introduction
By using amselleathers.com or placing an order, you agree to these terms to the extent permitted by law.
2. About Amsel Leathers
Amsel Leathers is the trading brand of:
AMSEL LEATHERS LIMITED
Company Number 16254404
69 Martin Way, Morden, England, SM4 4AR, United Kingdom
3. Application
These terms apply to consumer purchases made directly through our website. Separate written terms may apply to trade, wholesale or specifically negotiated orders.
4. Eligibility
You must be legally capable of entering a binding contract or act with appropriate authority.
5. Website Availability
We aim to provide reliable access but do not promise uninterrupted or error-free availability. Maintenance, security work and events outside reasonable control may affect access.
6. Product Presentation
We present products with care. Images, videos and styling examples are intended to provide a fair representation.
7. Natural Leather Variation
Genuine leather can vary naturally in grain, shade and texture. Such characteristics do not excuse a materially defective, misdescribed or incorrectly supplied product.
8. Colour and Display Variation
Screen settings and lighting can affect colour appearance. Product-specific descriptions should be reviewed before ordering.
9. Product Descriptions
The individual product page is the source of truth for the stated material, lining, fit, features, sizing and care information.
10. Sizing and Fit
Sizing can vary by style. Customers should review the applicable guidance and may request help before ordering.
Fit guidance is advisory and cannot guarantee an identical fit across different bodies or personal preferences.
11. Product Care
Follow the product-specific care information. Damage caused by unsuitable cleaning, storage, treatment or unauthorised alteration may not constitute a product fault.
12. Prices
Prices are shown in the currency presented through the storefront or checkout. The final payable amount is shown before order submission.
13. Taxes
Applicable taxes are calculated or displayed according to the checkout configuration and delivery destination.
Import charges may be separate where they are not expressly included.
14. Obvious Errors
If a price, product description, discount or availability statement contains an obvious error, we may contact you before or after acceptance to explain the issue.
Where an order cannot fairly or lawfully be fulfilled, it may be cancelled and any payment legally due to the customer will be returned.
15. Promotional Codes
Codes are subject to stated conditions, validity periods and exclusions. Unless stated otherwise, codes cannot be combined, exchanged for cash or applied retrospectively.
Statutory rights are unaffected.
16. Orders
You are responsible for checking products, sizes, specifications, personalisation, addresses and contact details before submitting an order.
17. Order Acknowledgement
The customer’s order is an offer to purchase. An on-screen acknowledgement may confirm that the order has been submitted but does not itself create a contract.
18. Order Acceptance and Contract Formation
The customer’s order is an offer to purchase. Unless we notify the customer otherwise, the contract is formed when Amsel Leathers sends the order-confirmation email.
For a separately quoted custom or made-to-measure order, the contract is formed when the final written specification and price have been confirmed and the required payment has been accepted.
19. Refusal or Cancellation
We may refuse an offer or cancel an accepted order where reasonably necessary because:
- payment is not authorised;
- the product or required material is unavailable;
- an obvious pricing or description error occurred;
- fraud or unlawful activity is reasonably suspected;
- delivery is legally or practically unavailable; or
- an agreed custom specification cannot be completed.
Where an order is cancelled, any payment legally due to the customer will be returned.
20. Payment Authorisation
An order cannot be accepted unless the required payment is authorised. Payment methods are those displayed at checkout.
21. Fraud and Security Checks
Orders may be reviewed using reasonable fraud and security checks. We may request additional verification before fulfilment.
22. Processing and Delivery
Standard processing normally takes 5–7 working days. Regional delivery estimates begin after dispatch.
Unless a different delivery period has been agreed, eligible standard orders will be delivered without undue delay and normally within 30 days after the contract is formed.
The processing estimate and regional transit estimates operate within this framework. They do not create a guaranteed delivery date where delay occurs outside reasonable control.
Longer periods for custom or made-to-measure orders will be communicated and agreed. Mandatory rights concerning serious delay or non-delivery remain unaffected.
23. Ownership and Delivery Risk
Ownership transfers when full payment has been received.
Risk in goods passes according to applicable consumer law, normally when the goods are delivered into the physical possession of the consumer or a person identified by the consumer, subject to any lawful exception.
24. Cancellation Rights
Eligible consumers may have statutory cancellation rights. Our Cancellation Rights and Returns Policy provide further details.
Starting production does not by itself remove cancellation rights for an ordinary standard product.
The relevant change-of-mind exception applies only where legally permitted to goods genuinely made to the customer’s specifications, clearly personalised, made to measure, or altered specifically for that customer.
25. Returns and Refunds
Returns, exchanges and refunds are handled under the Returns, Refunds & Exchanges Policy and applicable law.
26. Custom and Personalised Products
Products genuinely made to individual specifications or measurements, clearly personalised, or altered specifically for the customer may have different cancellation and return treatment where legally permitted.
A standard listed product or ordinary listed size is not automatically treated as personalised.
27. Customer-Supplied Measurements
You are responsible for checking measurements supplied for a custom order.
We may provide guidance, but the final approved measurements and specifications should be reviewed carefully.
An obvious production error or failure to follow the confirmed specification remains Amsel Leathers’ responsibility in accordance with applicable rights.
28. Customer-Supplied Text or Instructions
You must have the right to use text, artwork or instructions supplied for personalisation.
We may reject unlawful, abusive, infringing or technically unsuitable material.
29. Intellectual Property
Website text, photography, graphics, branding and design are owned by or licensed to Amsel Leathers unless stated otherwise.
No content may be commercially copied, republished or exploited without permission, except where law permits.
30. Permitted Use
You may use the website for personal shopping, product research and legitimate communication with us.
31. Prohibited Activity
You must not interfere with security or operation, introduce malicious code, attempt unauthorised access, scrape content unlawfully, misuse accounts, submit fraudulent orders or use the website in breach of law.
32. Reviews and Submissions
Submitted content must be accurate, relevant and lawful.
We may moderate content where reasonably necessary. Any licence requested for publication will be limited to operating, displaying and promoting the submitted content.
33. Customer Information
You must provide information that is accurate and sufficiently complete to process the order.
Contact us promptly if a correction is needed.
34. Third-Party Services and Links
The website may link to or rely on third-party services. Their availability and terms are controlled by their providers.
35. Shopify Platform
The store is hosted through Shopify. Shopify provides ecommerce, checkout and related technology subject to Shopify’s own services and privacy arrangements.
36. Limitation of Liability
Nothing in these terms limits liability where doing so would be unlawful.
Subject to that, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.
37. Matters That Cannot Be Excluded
Nothing excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of rights that cannot lawfully be excluded; or
- any other liability that law does not permit us to exclude.
38. Consumer Rights
These terms do not exclude mandatory consumer rights relating to quality, description, fitness, delivery, cancellation or remedies.
39. Events Outside Reasonable Control
We are not responsible for delay caused by events outside reasonable control, but we will take reasonable steps to minimise the effect and communicate material disruption.
Mandatory rights relating to serious delay or non-delivery remain unaffected.
40. Severability
If a provision is found unlawful or unenforceable, the remaining provisions continue to apply.
41. No Waiver
A delay in enforcing a right does not automatically waive it.
42. Entire Agreement
These terms, the order details and incorporated policies form the agreement for the purchase, subject to representations and rights that law does not permit us to exclude.
43. Changes
We may update these terms prospectively. The terms applying to an accepted order will normally be those provided when the contract was formed, unless a lawful change is agreed or required.
44. Assignment
We may transfer our rights or obligations as part of a genuine business transfer where this does not reduce your rights.
A customer may transfer rights where permitted by law or with reasonable consent where required.
45. Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere, this clause does not remove mandatory protections or court rights available under the law of your residence.
46. Overseas Consumers
International customers may benefit from mandatory local consumer laws. Where those laws provide stronger non-excludable protection, that protection continues to apply.
47. Complaints
Contact our Client Care team so the issue can be reviewed:
We do not claim membership of an ombudsman or alternative dispute-resolution scheme.
48. Contact Details
AMSEL LEATHERS LIMITED
Company Number 16254404
69 Martin Way
Morden
England
SM4 4AR
United Kingdom
Telephone: +44 7848 162447
Website: amselleathers.com
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