Shipping policy
This policy explains how Amsel Leathers processes, dispatches and delivers orders while keeping delivery expectations clear and considered.
Effective date: 15 June 2026
Last updated: 15 June 2026
1. Overview
Processing and delivery are separate stages. Processing takes place before dispatch; transit begins after the carrier receives the order.
2. Order Processing
Orders normally require 5–7 working days before dispatch.
3. Working Days
Working days are Monday to Friday, excluding public holidays, unless stated otherwise.
Orders placed outside working days begin processing on the next working day.
4. Custom-Order Processing
Customised, personalised, made-to-measure or altered products may require additional time.
Any longer delivery period for a custom or made-to-measure order will be communicated and agreed as part of the confirmed specification.
5. Estimated Delivery After Dispatch
- United Kingdom: approximately 4–7 working days
- European Union: approximately 6–8 working days
- United States: approximately 7–10 working days
- Other international destinations: timing varies and may be estimated at checkout or confirmed by Client Care where available
6. Processing and Transit Time
Processing time is the period required to review and prepare the order.
Transit time begins only after dispatch. An estimated transit period does not include processing.
7. Overall Delivery Period
Unless a different delivery period has been agreed, eligible standard orders will be delivered without undue delay and normally within 30 days after the contract is formed.
The 5–7 working-day processing estimate and regional delivery estimates operate within this framework.
This framework does not create a guaranteed delivery date where delay occurs outside reasonable control. Mandatory rights concerning serious delay or non-delivery remain unaffected.
8. Delivery Estimates
Delivery periods are estimates, not guarantees.
Carrier networks, customs procedures, weather, public holidays, address issues and events outside reasonable control can affect delivery.
9. Shipping Charges
Available services and charges are displayed at checkout where possible. Charges may depend on destination, parcel size, service and order value.
10. Order Confirmation
The order-confirmation email records acceptance of the order unless we notify the customer otherwise.
11. Dispatch Confirmation
Where available, dispatch confirmation is sent after the order has been handed to the delivery provider or otherwise marked as dispatched.
12. Tracking
Tracking information is provided where the selected carrier and service make it available.
Not every service or destination necessarily includes end-to-end tracking.
13. Split Shipments
An order may be sent in more than one parcel where reasonably necessary. Separate tracking information may be supplied.
You will not be charged an additional delivery fee solely because we choose to split an order unless agreed in advance.
14. Address Accuracy
Check the recipient name, delivery address, postcode, telephone number and email before ordering.
15. Address Changes
Contact info@amselleathers.com promptly.
We will make reasonable efforts to help, but changes cannot be guaranteed after preparation, fulfilment or dispatch begins.
16. Delivery Attempts
Carriers may attempt delivery, leave instructions, arrange redelivery or direct the parcel to an authorised collection point.
17. Safe Places, Neighbours and Collection Points
Where you instruct or authorise a carrier to leave a parcel in a safe place, with a neighbour or at a collection point, that instruction may affect the delivery assessment.
Nothing transfers legal risk earlier than applicable law permits.
18. Signature Requirements
A signature or other delivery confirmation may be required depending on the service, destination and value.
19. Delayed Shipments
If tracking has not progressed for an unusual period, contact us with your order number.
We may need to open a carrier investigation before determining the appropriate outcome.
20. Peak-Season Delays
Promotional periods, holidays and high carrier demand can extend processing or delivery times.
21. Customs and Border Delays
International parcels may be delayed by customs inspections, border procedures or requests for information. Such delays are outside our direct control.
22. Import Duties and Taxes
International orders may be subject to import duties, customs charges, local taxes or handling fees imposed by the destination country.
Unless checkout or the order confirmation expressly states that these charges are included, they may be payable by the recipient. These charges are not controlled by Amsel Leathers.
23. Incorrect or Incomplete Addresses
If an order is delayed, returned or charged additional fees because the supplied address was incorrect or incomplete, reasonable resulting costs may be payable by the customer where lawful.
24. Unclaimed or Refused Parcels
Unclaimed or refused parcels may be returned by the carrier.
Refusal does not automatically constitute valid cancellation. Contact us directly. Reasonable return or redelivery costs may be considered where lawful.
25. Parcels Showing as Delivered
Check the delivery location, household members, neighbours, safe places and carrier notice.
If the parcel remains missing, contact us promptly so that the delivery record can be reviewed.
26. Lost Parcels
A parcel is not treated as lost solely because it is delayed.
Where appropriate, we will investigate with the carrier before confirming a replacement, refund or other remedy. Mandatory delivery rights remain unaffected.
27. Damaged Parcels
Report visible transit damage promptly and retain the external packaging where possible.
Provide photographs of the parcel, label, packaging and affected product to support the assessment.
28. Missing Items
If an item is missing from a parcel, contact us with the order number and photographs of the parcel and contents where practical.
29. International Restrictions
Some products, materials or delivery services may be unavailable for particular destinations because of legal, carrier or customs restrictions.
We may contact you before dispatch if a restriction applies. If the order cannot be fulfilled, any payment legally due will be returned.
30. Events Outside Reasonable Control
Events such as severe weather, carrier disruption, customs action, industrial action, infrastructure failure or public emergencies may affect delivery.
We will take reasonable steps to communicate material disruption and minimise its impact.
31. Contact Details
Email: info@amselleathers.com
Telephone: +44 7848 162447
Include your order number in delivery enquiries.
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